Airport Information Desk and Facilities

Information and Help Desk
An information centre can be found on the lower level of the terminal, next to baggage reclaim. The centre provides maps and regional information, as well as bus timetables and brochures; a courtesy paging telephone is also available. During busy times, Volunteer Hospitality Ambassadors are available to assist passengers with information.

Airport Facilities
Money and phone: ATMs can be found in the upper level, next to the business centre and in the baggage reclaim area in the lower level. There's a post office and bureau de change situated in the Business Centre. Public telephones can be found next to the play area in the Gateway and concourse areas in the upper level and in the baggage reclaim area in the lower level; all phones have data ports and calling card readers.
Eating and drinking: Numerous bars, restaurants, fast-food outlets and snack bars can be found in the upper level. Vending machines are available on the lower level.
Shopping: A newsstand and gift shop is available in the upper level.
Luggage services: Lost property is handled by the NFTA Police (tel: 716 630 6150).
Other facilities: The airport also offers a hair salon and shoe shine on the upper level. Children's play areas are available in the Gateway in the upper level and at Gate 17.

Conference and Business Facilities
The airport offers a Business Centre (tel: 716 635 0770), equipped with bureaux de change, fax, photocopying, computer and Internet access, conference room hire, pre-paid phone cards/stamps, word processing, travel information, travel guard airport flight insurance, American Express travellers and gift cheques services. The conference room (tel: 716 635 0770) is available for hire by ticketed passengers only and is located at Gate 9 on the upper level; the room can accommodate 20-25 people. US Airways offers an executive lounge for club members on the upper level.

Disabled Facilities
The terminal has lifts, escalators, ramps, TDD telephones and disabled toilet facilities, ATMs and counters. Signs have raised Braille characters. Dedicated drop-off parking spaces for disabled passengers are available immediately outside the terminal, on the Arrivals lower level; car parks are fully accessible and most shuttle buses are wheelchair accessible; assistance with luggage is also available. Aircraft lift devices are also available. It is recommended for passengers requiring special assistance to inform their airline prior to travel.